PRIVACY POLICY
Welcome to Bringo Express!
Bringo Express deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.
In this privacy policy, the words "website", refer to Bringo Express’ website, "we", "us", "our", and "Bringo Express", refer to Bringo Express, and "you", “customer”, and "user", refer to you, the user or customer of Bringo Express.
By using the website, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of the website after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates.
This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically the Data Protection Act 2018 (UK regulations), the General Data Protection Regulation (GDPR - European regulations) and the Law No. 29-2019 (Democratic Republic of the Congo Regulations).
1. GENERAL INFORMATION
The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:
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Bringo Express.
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Phone: +243 819 407877
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Email: partners@bringoexpress.com
2. HOW WE OBTAIN YOUR CONSENT
By visiting the website, registering as a user, using our services, sending us a complaint or refund request, and contacting us through our contact form or information, you agree to our collection, storage and use of your information as set out in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.
3. TYPES OF INFORMATION COLLECTED
The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:
Information you provide to us. You provide information when you visit the website, register as a user, use our services, submit a complaint or refund request, and contact us through our contact form and information. As a result of those actions, you may provide us with the following information:
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Full name
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Username
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E-mail address
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Phone number
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Address
Any additional information related to you that you provide to us directly or indirectly through our website.
Bringo Express will not collect any personally identifiable information about you unless you provide it voluntarily.
Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Payment data: Payment data refers to information related to payment information, such as your name, email address, phone number, card number, expiration date, security code, etc., depending on the payment method selected by the user when paying for our services. Your payment details will be processed by the payment processors available on this website, who will process and store your details securely and for the sole purpose of processing payment for our services. Bringo Express reserves the right to engage any available payment processor.
See MaxiCash's privacy policy here:
Social Media: Our website provides various links that allow you to interact with social media platforms. You are encouraged to use these features to share information as you see fit. However, we strongly recommend that you review the privacy and data protection policies of the social media sites you use through our website to understand how they handle your personal information:
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Instagram: http://instagram.com/about/legal/privacy/
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Facebook: https://www.facebook.com/privacy/policy/
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X (Twitter): https://x.com/privacy
Contact Information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Bringo Express server and will be stored on the respective server of our email service.
4. HOW LONG WE KEEP YOUR DATA
Personal data provided by our users through our website will be retained for as long as necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user closes the user account or requests deletion of their data. Bringo Express may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Bringo Express may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)
In general, we use the data we collect primarily to provide, maintain, protect and improve our website and to provide our services properly. We use the data collected through our website as described below:
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Facilitate the registration of our users on the website.
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Provide our services appropriately.
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Process payments for our services.
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Facilitate the tracking of your shipments.
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Send notifications to the customer related to the shipment by WhatsApp or SMS.
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Understand and improve your experience using our website and services.
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Process requests for complaints and refunds.
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Respond to your comments or questions through our contact information.
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Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
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Send you relevant information about our website and services.
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Marketing purposes of Bringo Express.
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Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.
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Process and respond to requests related to users' privacy rights.
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Protect, investigate and deter fraudulent, unauthorized or illegal activities.
6. HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our website. Some of these functions and services include hosting the website (Wix), processing payments (MaxiCash), sending emails, including marketing emails, and analyzing data.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Communications by mail, WhatsApp and SMS: By using Bringo Express services and providing your name, email and phone number, you authorize us to send you relevant communications, such as notifications about the status of your shipments, service updates and any other information related to the services you request from us. These communications will be sent via email, WhatsApp and SMS to ensure that you receive the information in a timely manner.
To facilitate the sending of these notifications, Bringo Express may share your data with third party providers specialized in communication services. These providers will act in accordance with data protection regulations and will only use your information for the purposes described herein. You may opt out of receiving certain messages through the available opt-out methods, although some important notifications cannot be disabled due to their essential nature to our services.
Business Transfers. In the event Bringo Express creates, merges with, or is acquired by another entity, your information will likely be transferred. Bringo Express will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of Bringo Express and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Bringo Express, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Anonymous Information. Bringo Express uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
7. DATA BREACH NOTIFICATIONS
In the event of a security breach that compromises the confidentiality of the personal data of our users, Bringo Express undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
8. INTERNATIONAL DATA TRANSFER
By using our website and services, you agree that your personal data may be transferred and processed outside your home country, where data protection laws may be different. This is because we use storage services that have servers located in different countries. Bringo Express undertakes to take reasonable steps to ensure that your data is treated in accordance with international data protection regulations during any international transfer of data. To this end, we ensure that we use third-party services and providers whose practices, privacy policies and terms of service comply with international data protection regulations.
9. PROTECTION OF YOUR INFORMATION
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Bringo Express strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.
10. RIGHTS
Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
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Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
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Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
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Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
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Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
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Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
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Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
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Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be processed and answered within 10 working days of sending the request.
11. PROTECTION OF CHILDREN'S ONLINE PRIVACY
We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.
12. THIRD PARTIES
Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Bringo Express collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Bringo Express does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Bringo Express is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.
13. CHANGES TO PRIVACY POLICY
We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.
14. CONTACT INFORMATION
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
Bringo Express.
Phone: +243 819 407877
Email: partners@bringoexpress.com
